> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vexaris.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers and credit

> Look up any customer, adjust their role, grant credit and read the credit log.

**Users → Users** is the customer register: everyone who registered on your store, searchable by username or email, with role and registration date.

## Managing a customer

Open a row to get the manage panel:

| Action | What it does |
| - | - |
| Change role | Moves the customer between Member, Support Team, Moderator, Manager or Admin, see [Roles and permissions](https://docs.vexaris.net/people/roles.md) |
| Send credit | Adds store credit to their balance, with an optional note they can see in their wallet history |
| Delete user | Removes the account, blocked on your own account and on accounts you may not manage |

## Store credit

Credit is money already inside the store: customers load it with a payment or receive it from you, and checkout spends it before any payment gateway. A credit sent from the panel records as an admin grant, and the note you write is what the customer sees, so keep it plain: "compensation for order 123", not internal shorthand.

**Users → Credit Logs** lists every credit movement on the store: amount, type and description. Use it to answer the two questions that come up most: where did this balance come from, and who spent it.

> [!WARNING]
>
> Deleting a customer is not a cleanup tool. Their purchases and revenue history stay in your reports, but the person loses access to everything they bought. For inactive accounts, do nothing; for abusive ones, consider suspending licenses and banning at the checkout level with fraud rules first.

## Roles you will actually use

* **Member**, the default for every registrant
* **Support Team**, dashboard and tickets, nothing else
* **Moderator**, tickets plus license and customer work
* **Manager**, day to day operations, usually without settings
* **Admin**, everything

## Answering common tickets

| Ticket | Where you look |
| - | - |
| "My download is gone" | Users → search the customer → purchases in their library |
| "Charge looks wrong" | Users → Credit Logs, plus the sale in Purchased Products |
| "I want a refund" | Credit grant for store credit refunds, license suspension first |
| "I bought the wrong thing" | Purchased Products, see [Orders](https://docs.vexaris.net/people/orders.md) |


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