> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vexaris.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> Read the order history, cancel a sale and pull back what the buyer received, or grant a product by hand.

**Users → Purchased Products** is the order register: every completed sale with buyer, product, amount, payment method and time.

## Reading an order

Each sale carries everything a support ticket needs: who bought it, what they paid, which gateway took the money, and what was delivered. For a license product the issued key is visible here; for a stock product the delivered code belongs to the order record.

## Cancelling a sale

Use **Cancel** when an order must be reversed, for example after a chargeback or a duplicate purchase. Cancellation:

* marks the sale cancelled, it stops counting in revenue
* removes the license that the order generated, so software stops verifying it

> [!WARNING]
>
> Cancelling does not move money by itself. Refunding at the payment provider is a separate step in your gateway dashboard. The order cancel only reverses the store side, so do both or neither.

## Granting a product by hand

**Grant Product** creates access without a payment: pick the customer, the product and a quantity. The customer receives it in their library exactly like a purchase. Typical uses:

* A warranty replacement for a corrupted key
* A review copy for a partner
* Fixing a failed delivery that support already verified

> [!NOTE]
>
> A manual grant is not revenue and does not appear as a sale. Keep a note in the audit log or the ticket so the grant is explainable later.

## What the customer sees

Buyers get a **My purchases** library on the storefront: every product they own, its download links and any license key, with re-download allowed at any time. When a ticket says "the link expired", the answer is the library, not a new email attachment.

## Where orders show up elsewhere

* Statistics, revenue, order count and average order value, see [Statistics](https://docs.vexaris.net/people/statistics.md)
* Coupons, redemption against a code, Marketing → Coupon Logs
* Licenses, the key generated by a license product sale
* Audit log, who cancelled or granted what and when


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