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Users → Purchased Products is the order register: every completed sale with buyer, product, amount, payment method and time.

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Reading an order

Each sale carries everything a support ticket needs: who bought it, what they paid, which gateway took the money, and what was delivered. For a license product the issued key is visible here; for a stock product the delivered code belongs to the order record.

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Cancelling a sale

Use Cancel when an order must be reversed, for example after a chargeback or a duplicate purchase. Cancellation:
  • marks the sale cancelled, it stops counting in revenue
  • removes the license that the order generated, so software stops verifying it
Cancelling does not move money by itself. Refunding at the payment provider is a separate step in your gateway dashboard. The order cancel only reverses the store side, so do both or neither.

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Granting a product by hand

Grant Product creates access without a payment: pick the customer, the product and a quantity. The customer receives it in their library exactly like a purchase. Typical uses:
  • A warranty replacement for a corrupted key
  • A review copy for a partner
  • Fixing a failed delivery that support already verified
A manual grant is not revenue and does not appear as a sale. Keep a note in the audit log or the ticket so the grant is explainable later.

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What the customer sees

Buyers get a My purchases library on the storefront: every product they own, its download links and any license key, with re-download allowed at any time. When a ticket says “the link expired”, the answer is the library, not a new email attachment.

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Where orders show up elsewhere

  • Statistics, revenue, order count and average order value, see Statistics
  • Coupons, redemption against a code, Marketing → Coupon Logs
  • Licenses, the key generated by a license product sale
  • Audit log, who cancelled or granted what and when