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Users → Permissions decides what each staff role can open and change in the admin panel.
Permission management is available from the Starter plan up. On Free, every staff member is limited to the built in roles as shipped.

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Built in roles

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Resource matrix

Permissions are per resource, grouped as:
  • General: dashboard, users, settings, integrations, modules, statistics, AI assistant
  • Store: products, orders, categories, licenses, reviews, coupons, slider, fraud, audit logs
  • Marketing: announcements, references, SEO, custom pages, legal, themes
  • Support: tickets and ticket categories
Granting a resource grants read and write for that screen. There is no separate “view only” switch per screen, so give a moderator the tickets resource, not the settings resource, when you only need ticket coverage.

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Giving someone staff access

1

Pick the lightest role

Support Team covers ticket answering. Reach for Manager or Admin only when the job truly needs it.
2

Set it on their account

Users → open the customer → change role.
3

Confirm

Have them reload the panel and check the sidebar only shows what you intended.
Payment integrations and API secrets sit under Admin scope. A support hire never needs them, and staff accounts with gateway access are the most expensive kind of mistake.

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Auditing staff

Every panel change by any role lands in the audit log, see Fraud protection and audit logs. If something changed and nobody admits it, the log names the account and the time.